Telgea.com

Troubleshooting

If the eSIM didn't install, start with the steps below. Most failed installations work on the second try.

⏳ Solving a Failed eSIM Installation

If your Telgea eSIM is stuck on the "Activating" screen on your iOS device, there are a few steps you can follow to resolve the issue.

🔄 Fixing eSIM Being Stuck Activating on My iOS Device

Learn what to do if your local eSIM shows an 'impossible to activate' error or fails to install properly.

📱 Troubleshooting Local eSIM Activation Issues

Replace a user's eSIM when the one they installed can no longer be used: they switched to a new phone, the eSIM was deleted, or the number is moving to…

♻️ Resetting a User’s eSIM

Sometimes when a new eSIM is issued, the old one may still remain on your phone if it wasn’t deleted. This can cause two (or more) eSIMs to show up…

🔍​ Identifying an eSIM on your device

Thinking about using Telgea’s mobile service in Germany and wondering how coverage stacks up with O2? Here’s what you should know.

🇩🇪 Coverage in Germany: What to Expect with Telgea + O2

Before you begin

Important: Your Business eSIM must be installed while you are in your home country during the initial activation. We cannot guarantee that the installation will work if…

📲 Activating eSIM on Android

If your line isn’t working correctly, first make sure your device is actually using the correct eSIM.

🍏 Make sure you’re using the correct eSIM (iPhone)

eSIM & Activation

Learn how to troubleshoot eSIM and network issues.

🛠️ Troubleshooting eSIM and Network Issues

Learn the troubleshooting steps if you are experiencing slow data speeds with Telgea.

🛡️ Troubleshooting Slow Data Speeds

Learn the troubleshooting steps in case you can not get 5G to work on your phone.

📶 5G Does Not Work on My Phone

Learn the troubleshooting steps if you're experiencing a PDP authentication failure.

📶 Troubleshooting PDP Authentication Failure on iPhone & Android

Learn the troubleshooting steps if resetting the network settings on your phone didn't help.

🛠️ Denmark: Entering Manually APN Settings for Internet and MMS for iPhone and Android

Telgea is your mobile provider. Abroad, you also get automatic texts from the network Telgea uses. This article explains which texts to trust and which to ignore.

💬 Why you get texts from other networks when you travel

Network 

Learn how to install your eSIM internationally.

🌐 Installing Your eSIM Internationally

Learn the troubleshooting steps to solve the trouble connecting to a mobile network while abroad using your primary eSIM.

🌐 Troubleshooting eSIM Connectivity While Travelling Internationally

Your Internet May Pause During a Phone Call When Using Two eSIMs Abroad

Are you having trouble making calls while you are outside of the United States of America with your Telgea US-phone number? Try these steps.

🌎If you can not make calls on your US-number while traveling internationally

Learn how to set up call forwarding for dual eSIMs while traveling.

📲 Setting Call Forwarding for Dual eSIMs Up While Traveling

Analytics - International Calling

Get online in seconds when you land somewhere your plan doesn't cover, with an alert on your phone the moment you arrive.
Day Passes give travellers up to 5 days…

🌍 Day Passes

Heading abroad?
Your Travel eSIM keeps you connected with roaming data outside your home zone.

✈️ Installing Your Travel eSIM

International & Roaming

Call Waiting lets you receive incoming calls while you're already on another call.

📞 How to Turn On Call Waiting

Learn how to access and manage voicemail in each local market.

📞 Voicemail Guide for Telgea Users

🛠️ How to Get Help With Your Telgea Plan

Learn why smartwatch eSIMs stop working after a number transfer and what you can do about it.

📵 Smartwatch eSIM Not Working After Number Transfer to Telgea

Learn how to resolve the iMessage being disabled after installing eSIM.

🔊 Fixing Disabled iMessage After Installing eSIM

General Support

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