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đŸ“¶ 5G Does Not Work on My Phone

Learn the troubleshooting steps in case you can not get 5G to work on your phone.

Telgea's Voice/Text/Data plans typically include 5G connectivity where supported.
If you’re on a Swedish Telgea plan, please note that 5G is not yet available locally — we currently operate on 4G in Sweden, though we’re actively upgrading our infrastructure.

If you are in Sweden and require 5G connectivity, you can use Telgea's Travel eSIM as a temporary solution. Set your Travel eSIM as the primary data line to access 5G while retaining your standard eSIM for voice services.

🔄 While Roaming with Travel/Data eSIMs

If you're roaming internationally using one of Telgea’s Travel or Home Zone Data eSIMs, 5G support depends on:

  • The country you're in, and

  • The local network you are connected to.

In most destinations, our roaming partners do support 5G, and your Telgea Travel eSIM will connect at 5G speeds when available.
However, some countries or networks may only offer 4G/LTE, depending on local infrastructure or roaming agreements.

In addition, for users on standard eSIMs in regions like Sweden, 5G will automatically become available once it is officially enabled by the local network provider. This update will require no manual intervention.

If you're seeing slower-than-expected speeds while abroad, follow the steps below to verify your device settings.

Alternatively, if 5G speeds are essential, consider utilizing the Travel eSIM which can provide 5G connectivity in certain areas by following described setup steps.

✅ 5G Troubleshooting Steps

If your 5G-enabled plan is only connecting to 4G/LTE, try the following:

1. Ensure 5G is enabled on your phone

  • iPhone:
    Go to Settings > Cellular > Cellular Data Options
    (or Settings > Mobile Data > Mobile Data Options)
    Make sure 5G Auto or 5G On is selected.

  • Android:
    Go to Settings > Connections > Mobile Networks > Network Mode
    Select a mode that includes 5G (e.g., “5G/LTE/3G/2G”).

2. Toggle Airplane Mode

Turn Airplane Mode on for 10 seconds, then turn it off to reset your network connection.

3. Restart Your Device

A full reboot may be necessary to reconnect to the highest available network.

4. Reset Network Settings

If 5G still doesn’t connect:

  • iPhone:
    Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings

  • Android:
    Go to Settings > System > (Advanced) > Reset options > Reset network settings
    ​(Note: This will remove saved Wi-Fi passwords and Bluetooth pairings.)

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