If you’re abroad and have no service or a poor connection in your area, please begin with restarting the device. If a restart of the device does not provide a connection - manually selecting a different network can often resolve the issue, and here's how to do it:
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📱 iPhone
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☐ Settings → Cellular / Mobile Service → Tap your Telgea eSIM → Network Selection

☐ Turn AutomaticOff

☐ Select a local network from the list

☐ Wait up to 2 minutes for the connection to establish

☐ If it doesn’t work, try another available network

☐ If none of the networks provide a connection, Please reach out to Telgea support via the Telgea app.

🤖 Android
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☐ Settings → Mobile Network / SIM & Mobile Network / Connections

☐ Tap Network Operators or Network Selection

☐ Turn Automatically Select NetworkOff

☐ Select a local network from the list

☐ Wait up to 2 minutes for the connection to establish

☐ If it doesn’t work, try another available network

☐ If none of the networks provide a connection, Please reach out to Telgea support via the Telgea app.