Telgea.com

Learn the troubleshooting steps if the installation of the eSim failed.

⏳ Solving a Failed eSIM Installation

If your Telgea eSIM is stuck on the "Activating" screen on your iOS device, there are a few steps you can follow to resolve the issue.

🔄 Fixing eSIM Being Stuck Activating on My iOS Device

Learn what to do if your local eSIM shows an 'impossible to activate' error or fails to install properly.

📱 Troubleshooting Local eSIM Activation Issues

Learn the troubleshooting steps to solve issues with user's eSIM or if a number needs to be reallocated to a new team member.

♻️ Resetting a User’s eSIM

Sometimes when a new  eSIM is issued, the old one may still remain on your phone if it wasn’t deleted. This can cause two eSIMs to show up at the…

❌ How to Check Which  eSIM to Delete

Thinking about using Telgea’s mobile service in Germany and wondering how coverage stacks up with O2? Here’s what you should know.

🇩🇪 Coverage in Germany: What to Expect with Telgea + O2

Before you begin

Important: Your Business eSIM must be installed while you are in your home country during the initial activation. We cannot guarantee that the installation will work if…

🌍  Telgea eSIM configuration Android

If your line isn’t working correctly, first make sure your device is actually using the correct eSIM.

🍏 Make sure you’re using the correct eSIM (iPhone)

eSIM & Activation

Mobile Plan Portal

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