Whether you're having trouble with your mobile service, need help understanding your plan, or something just isnât working quite right, weâre here to help.
The Fastest Way to Get Support
If you already have a Telgea plan but are not an admin, the Help Center and in-app chat widget are the quickest ways to get help.
Visit our Help Center
Start at our Help Center, where weâll guide you through a short workflow to identify your issue. This helps us understand your situation faster and provide accurate support.Use the Chat Widget
Our support team is available via chat. Once youâve completed the short workflow, youâll be connected with someone who has the right context to help you out.Provide Context
To help us help you, be ready to share:Your full name
The mobile number or email tied to your plan
A description of the issue (whatâs happening, what youâve tried)
For specific issues, we ask some simple questions so we can provide the best support
đ Why You Might Not Be Able to Log In
If youâre trying to log into the Telgea platform but canât, itâs likely because:
Only Admin Users Can Log In: Right now, only designated company administrators can access the platform.
End Users Can't Create Accounts: Individual users arenât able to create their own accounts at this time. Your access is tied to your organizationâs administrator.
Need Help From an Admin? If your request requires admin-level changes (like porting a number or changing a plan), we recommend contacting your companyâs Telgea admin directly.
đ§ Weâre actively working on a mobile app that will improve how you interact with your plan - stay tuned!
đ Identity Verification for Tailored Support
When a support request involves account-specific actionsâlike number changes, SIM activation, or anything sensitive - weâll do a quick identity check. This keeps your information secure.