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🛠️ Troubleshooting eSIM and Network Issues
🛠️ Troubleshooting eSIM and Network Issues
Updated over a month ago

If you're experiencing problems with your eSIM or receiving error messages like "Requested service or function is not implemented," follow these steps to troubleshoot the issue. To assist us further, please provide key details about your situation.

Step-by-Step Troubleshooting

  1. If you have issues with eSIM download, please do the following:

    • Check for a QR Code: If your device asks for a QR code but you only see a PUK code and PIN in your account, verify that the eSIM is activated on your device.

    • If you don't have a QR code, contact support for assistance.

  2. Resolving Voice Message Errors

    • Ensure your device is connected to a network.

    • Restart your device and test the connection again.

    • If the issue persists, ensure the network settings match your provider's configuration.

  3. General Connectivity Problems

    • Check Network Settings: Ensure the correct network is selected in your device settings and roaming is enabled if applicable.

    • Refresh the Connection: Restart your phone or toggle airplane mode on and off.

    • Verify Software Updates: Ensure your device's operating system is up to date.

    • Check for Local Outages: Confirm if there are network issues in your area via your current network provider's status updates.

Information We Need to Investigate

If the above steps don’t resolve your issue, providing the following details will help us diagnose and resolve your problem more efficiently:

  1. Device Details

    • Device ID (IMEI):

      • Dial *#06# on your phone or check your device settings to locate your IMEI.

    • Device Model: Specify the make and model of your device (e.g., iPhone 14, Samsung Galaxy S23).

  2. Location Details

    • Current Location: Provide the city and country where you’re facing the issue.

    • Network Conditions: Mention whether you’ve experienced similar issues in other locations.

  3. Network Provider Information

    • Current Network Provider: Share the name of the provider you're currently using to connect to the network.

    • Outage Check: Let us know if you’ve checked for local outages or compatibility with your network provider.

Additional Questions for Clarity

Also, kindly answer the following questions, as it is going to greately assist us in troubleshooting process:

  • Is the issue constant or intermittent?

  • When did the issue first occur?

  • Have you checked the network settings, refreshed the connection, or tried updating your device software?

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