❓ What Does 'Impossible to Activate' Mean When Installing a Local eSIM?
If you see an 'impossible to activate' error while installing a local eSIM, it usually means that the eSIM has already been installed on your device, or it was installed and later deleted.
In these cases, your device may still have a hidden record of the eSIM, which prevents it from being activated again.
🔍 How Can I Check If the Local eSIM Is Already Installed and Active?
To check whether the local eSIM is already installed and active, Telgea support can review your eSIM status. If it is:
Active and installed — you should be able to use it for calls and SMS.
Deleted or corrupted — our team can help by resetting or resending the eSIM profile.
Sometimes, even if you see an error, the eSIM is already active and working, especially if you're connected to a network in another country (e.g., roaming in Germany with a French eSIM).
⚠️ What Should I Do If I Tried to Reinstall the eSIM and Got an Error?
If you attempted to resend or reinstall the local eSIM and received an error message, follow these steps:
Contact Telgea Support with the phone number and a short description of the issue.
Avoid repeated resending, as it may block further activation attempts.
Telgea will check the logs to determine the eSIM’s current status and next steps.
🌐 How Should I Use the Local eSIM With Another eSIM for Data?
If you're using two eSIMs, here’s how to configure them:
Use the local Telgea eSIM for calls and SMS.
Use a separate eSIM (or physical SIM) for mobile data, if needed.
This dual setup is common for international travelers or remote workers.
🛠️ What If You Still Have Issues With Your eSIM?
If you still have issues with your eSIM:
Contact Telgea Support directly.
Our team will perform a quick identity verification.
After verification, we can guide you through device settings or reset and resend the eSIM as needed.
📞 It’s best if the user with the issue contacts us directly, especially for device-level support.