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💬 Why you get texts from other networks when you travel

Telgea is your mobile provider. Abroad, you also get automatic texts from the network Telgea uses. This article explains which texts to trust and which to ignore.

Who sends these texts

Telgea is your mobile provider, and your service runs on an underlying network operator. When your phone connects abroad, that operator automatically texts you about its own rates and data limits. These texts aren’t from Telgea and aren’t written for your plan, and we can’t stop them.
When you arrive, Telgea also sends you one text saying what’s true for your plan in that country.


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​Which texts to trust

  • From Telgea: always trust these. They’re based on your plan.

  • From the underlying network, when your plan covers you: ignore them. Their limits and prices don’t apply to you.

  • From the underlying network, when data isn’t in your plan: don’t ignore these. The limits are real and data can stop.

Your plan covers you here

You can use your data as normal, and our text tells you how much you have left. Ignore texts from the underlying network about data limits or prices. If your data stops anyway, tell your company’s admin so it can be switched back on.

Use your travel eSIM here

Your travel eSIM covers data here, so use it for data. Data on your local eSIM is charged per MB, at the price in our text.

Data isn’t in your plan here

Data is charged per MB, at the price in our text. The underlying network’s limit texts do apply here. Some networks keep data off until you reply to their text. If you reply, data is charged per MB.

What the underlying network’s texts may look like

Belgium: a welcome saying your bundle works in Europe as at home, then data abroad blocked at €50.

Denmark: a welcome about free EU data up to your plan’s limit, then a price per MB.

France: a welcome saying roaming charges may apply, then data warnings at 80% and 100%.

Germany: a welcome saying calls and data cost nothing extra in the EU, then a price per MB outside it.

Poland: a welcome showing your remaining EU data, then the price after it.

United Kingdom: a welcome saying roaming may be expensive, then data warnings at 80% and 100%.

Spain: a welcome asking you to contact customer service for rates. You don’t need to. Telgea’s text tells you what applies.

Sweden: a welcome saying calls and data work as at home in the EU.

Hong Kong: no roaming texts, only texts about your plan’s data.

Netherlands: no roaming texts.

United States: no roaming texts.

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