❌ Why Did the Smartwatch eSIM Stop Working?
If you’ve recently transferred a mobile number to Telgea and a connected smartwatch eSIM has stopped working, it’s due to the following:
Telgea does not currently support eSIMs for smartwatches.
When the mobile number is ported to Telgea, the original eSIM on the smartwatch (often tied to the previous carrier) becomes deactivated or unlinked.
📳 Can the Smartwatch eSIM Be Reactivated?
There may be a workaround to reactivate Smartwatch eSIM, but it depends on the status of the previous subscription:
🔄 Option 1: Old Subscription Still Active
If the previous mobile service is still active:
Contact the old carrier to re-provision the smartwatch’s eSIM.
This may restore data connectivity on the smartwatch with the old carrier.
🚫 Option 2: Old Subscription Canceled
If the subscription was canceled after the number port:
The old carrier may be able to issue a new eSIM profile for the smartwatch under a new or renewed plan.
⚠️ Note. These options will not allow calls or messages using your Telgea number on the smartwatch. They only enable the smartwatch to connect to mobile data via the previous network.
⌚ Can I Use My Telgea Number on the Smartwatch?
Telgea does not support linking a smartwatch eSIM to your Telgea number. This means you cannot make or receive calls or texts via the smartwatch using your Telgea line.
👨💻 Is Smartwatch eSIM Support Coming to Telgea?
Yes, Telgea is working on enabling smartwatch eSIM functionality in the future.
There is no confirmed release date yet, but updates will be shared when available.
If this is a feature you’re interested in, we recommend checking with our support or our Help Center periodically.