Turn on automatic renewal and your team never runs out of mobile data. When only 5% of a data pool is left, or when it reaches its end date, we buy the same pool again at your contract price. Nobody has to watch the pool or remember to buy more.
Automatic renewal is off until an organization admin turns it on. One switch covers all your organizationâs data pools.
Turn on automatic renewal
Log in to the Telgea Portal and go to Billing.
Open the Pricing tab.
At the bottom of the Data pools card, switch on Renew data pools automatically.
Check what would renew in each zone: the amount of data and the price.
Tick the box to confirm that youâre authorized to turn on automatic purchases for your organization and that you accept the Terms & Conditions.
Click Turn on.
New customers also find the switch in the Setup Billing step of the Getting started page. If you have no data pool yet, you only accept the terms, and automatic renewal starts with your first pool.
If a zone already has 5% or less left when you turn it on, it renews straight away. The confirmation step tells you so before you click Turn on.
What we buy
Each zone renews the data pool in your signed agreement:
The same amount of data as that pool.
The same price: your contract price, with no increase.
The same length, counted from the day it renews. A 12-month pool renews for 12 months.
An extension you bought, or an earlier renewal, never changes what renews: it always follows your signed agreement. A zone with no contract price doesnât renew.
The new pool is ready to use straight away and appears on your next invoice.
When it renews
A zone renews at whichever comes first:
only 5% of its data is left, or
its data pool reaches its end date. If the zone holds more than one pool, thatâs the date the last one ends.
A zone renews at most once every 30 days. If it runs low again within 30 days of a renewal, you get the usual usage emails. To add data, contact our sales team from the Data Pool page.
The emails you get
With automatic renewal on, organization admins get:
âRenewal comingâ when a zone has used 90%, or 14 days before its end date. It names the amount of data and the price weâll buy.
A receipt after each renewal, with the new poolâs end date.
The 70% and 80% usage emails stop. If a pool runs out, you still get the 100% email. Notifications in the Telgea Portal stay the same.
While automatic renewal is on, the extension offer no longer appears on your Plans overview, because your pools renew at your contract price instead.
Skip a renewal or turn it off
To stop a renewal, turn automatic renewal off before it happens: switch off Renew data pools automatically on the Pricing tab. It takes one click, and nothing renews after that. Turning it off doesnât undo a renewal already bought.
Planning a larger pool with our sales team? Turn automatic renewal off first, so you donât pay for both. Once the new agreement is signed, turn it back on, and the new pool is what renews.
Who can change it
Only organization admins can turn automatic renewal on or off. Accounting users see the switch but canât change it. Telgea canât turn it on for you, because the admin who turns it on accepts the terms for your organization.