When will I be notified?
You’ll receive notifications at four stages as your shared data pool is consumed:
70% used
You’ll receive your first notification when 70% of the data pool has been used. This is an early heads-up to review your remaining data in the Telgea Portal and keep an eye on usage for the rest of the period. If you already know your team needs more, you can always reach out to our sales team to set up a larger data pool.
80% used
At 80%, your available data is running low — and from this point you can act on it directly: an extension offer appears on your Plans overview in the Telgea Portal, sized to roughly one month of data at your team’s current usage, with the price shown upfront. Prefer a larger data pool at a better price per GB? You can reach sales directly from the same flow.
90% used
At 90%, you’ll receive a final reminder before the pool is fully consumed. We recommend adding data now: purchasing the extension takes a couple of clicks and the data is active immediately, so your team never notices the difference. As always, our sales team is one click away if a larger pool is the better fit.
100% used
When the data pool reaches 100%, you’ll be notified that it has been fully consumed. Mobile data is automatically blocked for users covered by the exhausted pool — but you can restore it right away by purchasing the extension on your Plans overview, or contact sales to size up a larger pool for the future.
What happens when a data pool is exhausted?
Once a shared data pool reaches 100%, users covered by that pool can no longer use mobile data from it.
To restore access, add more data — for example by purchasing the extension offer on your Plans overview. Access is restored within minutes of the purchase, and users can continue using mobile data as normal.
How does the extension work?
The extension is sized to roughly one month of data at your team’s current usage and priced upfront. The added data is active immediately, is valid for 12 months from purchase, and your existing pool is always used up first — nothing goes to waste. If both of your zones are running low, you can extend either one or both in the same flow.
If your usage has grown for good, a larger data pool gives you a better price per GB — you can schedule a call with our sales team directly from the extension flow.
Where can I see these notifications?
Company admins receive data pool usage notifications in two places:
Email – Notifications are sent to company admins as the pool reaches each usage threshold, with a direct link into the platform.
Telgea platform – The same alerts are available in the platform’s Notification Center.
These notifications help you monitor your company’s data consumption and take action before users experience an interruption in mobile data service.