Step 1: Check the ICCID of your eSIM in the Telgea app
You can find the ICCID number of your correct eSIM in the Telgea app under "My eSIMs" and "SIM info". You’ll use this number to check against what is on your device settings.
Step 2: Activate one of your eSIMs
If you see more than one eSIM on your phone, start by activating one of them.
On iPhone (Android instructions further down on the page):
Go to your phone’s settings
Open Settings → General → About
Scroll down until you see the section for activated eSIMs
Find and compare the ICCID number
Under each activated eSIM, you will see a number called ICCID
Compare the number shown on your phone with the ICCID number in your Telgea app.
Confirm and clean up
If the ICCID matches, this means the currently activated eSIM is the correct one → Keep it
The other (non-activated) eSIM can now be deleted:
Go to Settings → Cellular (Mobile Service)
Select the extra eSIM
Tap Delete eSIM
On Android:
Go to your phone’s settings
Settings → Connections → SIM manager → Click on the eSIM you want to know the ICCID for (Telgea eSIM) → Click on More Information. → You will then see the ICCID for the selected eSIM.
Find and compare the ICCID number
Compare the number shown on your phone with the ICCID number we provided you
Confirm and clean up
If the ICCID matches, this means the currently activated eSIM is the correct one → Keep it
The other (non-activated) travel eSIM can now be deleted:
Settings → Connections → SIM manager
Tap on the extra eSIM
Select Remove or Delete