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🔢 How to port in multiple numbers

Learn how to port in multiple existing numbers to Telgea.


Porting multiple phone numbers to Telgea is straightforward. Follow these steps to ensure a smooth process.


Initiate the Port-In Request

Can't log into your Telgea account? Make sure you are a company administrator with access to the Mobile Plan Portal. If you are not an admin, contact your IT department or company administrator for assistance.

  1. Log in to the Portal: Start by logging into your Telgea account through the Portal.

  2. Create a Port-In Request: Navigate to the + button in the upper right corner.

  3. Select "Numbers" and then "Transfer Numbers"

  4. Select "Multiple Numbers"

  5. Choose a country and on the next step, download the Excel template.

  6. Fill in the details in the .xlsx file for all numbers you wish to port.

  7. Upload or drag & drop the .xlsx file to the portal. CSV files are also supported for upload.


Provide Required Authorization Code

Depending on your country, different data is needed. See the list below for details:

Porting Timeline and Confirmation

  • Processing Time: While the standard time for porting in is two weeks, Telgea can process it in as few as 3-4 days. However, faster processing may increase the risk of rejection from your current carrier. Contact us if you wish to expedite the process.

  • Final Confirmation: On the selected port-in date, your number will be fully transferred to Telgea. The exact time depends on the country.
    On the port-in day, you will receive an email with the installation guide. Once installed, you're up and running with your new Telgea plan.

Porting away from Telgea

  • If you're transferring your number to a new provider, simply follow their porting process using the number details from your Telgea account. The steps are similar to porting into Telgea.

  • If you run into any issues, our support team is here to help. We would be sorry to see you go, and you're always welcome back anytime.

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