What You’ll Need
To ensure your transfer request goes through smoothly, have the following details ready:
Number in E.164 format: Example: +31 XXX XXX XXX
Current Carrier: Name of your current mobile provider
Customer Number: Provided by your current carrier (this can usually be found on your invoice)
SIM Type: Prepaid or Postpaid
How It Works
Submit the request in the Telgea portal by following the steps for number porting and select your preferred transfer date.
Your requested date may change
In the Netherlands, the date you select when submitting your request is your requested porting date. The final transfer date is confirmed by your current provider.
Your current provider may move the transfer to a different date. This is a normal part of the Dutch number porting process and does not mean that your transfer has failed.
If the date is changed, the updated transfer date will be shown in the Telgea portal and app, so we recommend checking the latest date there when preparing for your transfer.
What happens while you wait?
You can continue using your existing mobile plan normally while your number transfer is being processed.
Your number will remain connected through your current provider until the actual transfer takes place.
Quick Tips for Success
Check Your Customer Number: This must match your current provider’s records exactly.
Confirm SIM Type: Make sure you select the correct prepaid or postpaid option.
Plan Ahead: Keep in mind that your current provider may confirm a different transfer date.
Check the Latest Transfer Date: Check the Telgea portal or app for the latest confirmed date before preparing for your transfer.
Keep Your Current SIM Active: Continue using your existing SIM or eSIM until it loses connectivity. This indicates that your number has been transferred.
Double-Check Details: Incorrect information can result in the transfer being delayed or rejected.