To begin, use the link provided in your email. This will take you to our detailed step-by-step guide with helpful graphics and your unique QR codes.

Summary steps to get you up and running

1. Preparing for Installation

Before you start:

Ensure your Android smartphone supports eSIM. Most newer models, like those from Google Pixel, Samsung Galaxy, and some OnePlus devices, support eSIM functionality. Check models here.
Ensure your Android device is connected to a reliable Wi-Fi network.
Confirm that your Android device is updated to the latest software version.

To begin, navigate to the Telgea setup page or use the link provided in your email.

2. Installing the First eSIM

Open the Camera app or QR code scanner on your Android device.
Scan the first QR code provided for your "Business" eSIM.
When prompted, select "Add eSIM" and follow the on-screen instructions.
Label the eSIM as "Business" to identify it as your primary eSIM for calls and messages.
Set this eSIM as your default line for calls under Settings > SIM Card Manager > Preferred SIM for Calls.

3. Configuring Mobile Data for the First eSIM

Go to Settings > SIM Card Manager > Mobile Data.
Select the "Business" eSIM as your primary mobile data line.

4. Installing the Second eSIM

Repeat the scanning process for the second QR code.
Label this eSIM as "Travel" to differentiate it from the first.
Configure the second eSIM for international roaming under Settings > SIM Card Manager > Data Roaming. Enable "Data Roaming" for this eSIM.

5. Enabling Data Switching

Allow "Data Switching" under Settings > SIM Card Manager to seamlessly switch between the two eSIMs for optimal connectivity while traveling.

6. Verifying the Setup

Make a phone call or browse the internet to confirm that both eSIMs are active and functioning as expected.
Ensure the "Business" eSIM is used for local calls and data, and the "Travel" eSIM is ready for international use.

FAQ: Common eSIM Installation Issues

Q1: How do I know if my phone supports eSIM?

A: Check your phone's specifications in the settings or here. Look under "Network" settings for an option to add a mobile plan or eSIM.

Q2: Can I switch between multiple eSIMs on my phone?

A: Yes, if your device supports it. You can store multiple eSIM profiles but may only be able to use one at a time, depending on your phone model.

Q3: What happens if I reset my phone?

A: Resetting your phone may remove all eSIM profiles. You might need to re-install the eSIM by following the initial setup process again. Contact us in the chat if you encounter issues.

Q4: Can I use both a physical SIM and an eSIM at the same time?

A: Yes, most devices that support eSIM also allow you to use a physical SIM simultaneously, providing dual SIM functionality.