💡Tip
To begin, Please download the Telgea app from the App Store
Summary steps to get you up and running
Preparing for Installation
Before getting started, please ensure the following:
You have downloaded the Telgea app from the App Store.
Your iPhone is connected to a reliable Wi-Fi network.
Your iOS is updated to the latest version.
Sign in with your work email address
Open the Telgea app and sign in using your work email address.
If you have an active Telgea plan, the app will automatically guide you to the eSIM installation screen.
Install your first eSIM (Primary Line)
Installing your main eSIM is as simple as pressing the button within the app.
When prompted by your iPhone, tap "Install eSIM" and follow the on-screen instructions.
Assign a label to this eSIM. For example, label it "Business" to easily identify it as your primary line for calls and messages.
Set this eSIM as your default line by going to Settings > Cellular > Default Voice Line and selecting "Business."
Configuring Mobile Data
Once the first eSIM is successfully installed:
Navigate to Settings > Cellular/Mobile Service > Mobile Data.
Select the "Business" eSIM as your primary line for mobile data.
Enable "Allow Mobile Data Switching" to ensure seamless connectivity when abroad.
Installing the Second eSIM (Travel Line)
After installing your first eSIM, return to the app; it will prompt you to install your second eSIM.
(Note: You can also select “Re-install eSIM” within the app at any time to access your available eSIMs).
Tap “Install eSIM” and follow the on-screen iOS instructions.
Label this eSIM "Travel" to distinguish it from your primary line. You will use this eSIM to access Home Zone Data in 75 countries.
Configure international roaming: Go to Settings > Cellular, tap on the "Travel" line, and enable the "Data Roaming" toggle.
Final Steps and Verification
Confirm connectivity by disabling Wi-Fi and browsing the internet using mobile data.
Make a brief test call to ensure voice services are active.
Your setup is now complete. If you encounter any issues, please review the installation steps above or contact Telgea support.
FAQ: Common eSIM Installation Issues
My eSIM isn’t activating after installation. What’s wrong?
My eSIM isn’t activating after installation. What’s wrong?
If your eSIM isn’t activating after installation, follow these steps:
1️⃣ Check your internet connection: A stable internet connection is essential during the activation process.
2️⃣ Restart and retry: Restart your iPhone and attempt the activation again.
If the issue persists, contact Telgea support for further troubleshooting.
Can I use both my physical SIM and eSIM simultaneously?
Can I use both my physical SIM and eSIM simultaneously?
Yes, you can use both your physical SIM and eSIM at the same time! Here’s what you need to know:
1️⃣ Some carriers may place restrictions on certain features.
2️⃣ Confirm with your physical SIM carrier that your iPhone model supports dual SIM functionality with a physical SIM and eSIM.