To begin, use the link provided in your email. This will take you to our detailed step-by-step guide with helpful graphics and your unique QR codes.

Summary steps to get you up and running

1. Preparing for Installation
Before you start, make sure:

Your iPhone is connected to a reliable Wi-Fi network.
Your iOS version is up to date.

2. Installing the First eSIM

Open the Camera app on your iPhone and scan the first QR code provided for your "Business" eSIM.
When prompted, select "Install eSIM" and follow the on-screen instructions.
Assign a label to the eSIM. For example, label it "Business" to identify it as your primary eSIM for calls and messages.
Set this eSIM as your default line for calls and messages under Settings > Cellular > Default Line.

3. Configuring Mobile Data
After the first eSIM is installed:

Navigate to Settings > Cellular > Mobile Data.
Select the "Business" eSIM as your primary mobile data line.
Enable "Mobile Data Switching" to allow seamless transitions when abroad.

4. Installing the Second eSIM

Repeat the scanning process for the second QR code using your Camera app.
Label this eSIM as "Travel" to distinguish it from the first.
Configure the second eSIM for international roaming under Settings > Cellular. Enable "Data Roaming" for this line.

5. Final Steps and Verification

Confirm both eSIMs are active by making a test call or browsing the internet.
If both eSIMs are working correctly, your setup is complete.
In case of any issues, revisit the installation steps or contact Telgea support.

FAQ: Common eSIM Installation Issues

Q1: The "Add eSIM" option isn’t appearing. What should I do?

If the "Add eSIM" option isn’t appearing, here are some steps to resolve the issue:

1️⃣ Check your actions: Make sure you're pressing and holding the QR code firmly on your iPhone's screen.
2️⃣ Update your iOS: Ensure your iPhone is updated to the latest iOS version.
3️⃣ Restart your device: Power off your iPhone, turn it back on, and try again.
4️⃣ Use another device: Open the QR code on a separate device and scan it using your iPhone’s camera.

If none of these solutions work, please reach out to your IT department for device assistance.

Q2: My eSIM isn’t activating after installation. What’s wrong?

If your eSIM isn’t activating after installation, follow these steps:

1️⃣ Check your internet connection: A stable internet connection is essential during the activation process.
2️⃣ Restart and retry: Restart your iPhone and attempt the activation again.

If the issue persists, contact Telgea support for further troubleshooting.

Q3: Can I use both my physical SIM and eSIM simultaneously?

Yes, you can use both your physical SIM and eSIM at the same time! Here’s what you need to know:

1️⃣ Some carriers may place restrictions on certain features.
2️⃣ Confirm with your physical SIM carrier that your iPhone model supports dual SIM functionality with a physical SIM and eSIM.

Q4: I accidentally deleted the email with the QR code. What should I do?

If you’ve deleted the email containing your eSIM QR code:

1️⃣ Contact Telgea support: Request the QR code email to be resent to you.
2️⃣ Provide any necessary details: Be ready to share relevant account information to expedite the process.

For further questions, don’t hesitate to reach out to support! 😊