We're excited that you're interested in joining Telgea. Our platform is designed to simplify mobile connectivity for businesses with international teams. Below, you'll find answers to common questions to help you get started.
📞 How does Telgea work?
Telgea provides seamless mobile connectivity for businesses with international teams. We simplify managing mobile plans by offering local numbers across multiple countries, all under a single platform with unified billing.
📲 What providers do we use?
Telgea partners with leading telecom providers in each country to ensure high-quality network coverage. The specific providers vary depending on the region but you can see our connectivity partners here.
✉️ Can I transfer my business or personal number to Telgea?
Yes, you can transfer your existing numbers to Telgea, those that are business or personal. The process depends on your current provider and country-specific regulations and more details can be found in our help centre articles on transferring numbers.
📁 What is porting?
Porting is the process of transferring your phone number from one carrier to another while keeping the same number.
🌐 How does porting work in different countries?
Porting rules vary by country. Some regions require authorization documents (LOA/POA), while others have automated processes. Check our country-specific porting guides for details.
⏳ How long does porting take?
Porting times depend on your current provider and country regulations. Typically, it takes anywhere from a few hours to a few business days. At Telgea, we have a consistent approach to porting across our markets where you can request to port your number from 1 week to 3 months in the future.
📱 Can I have multiple eSIMs in one phone?
Yes, most modern smartphones support multiple eSIM profiles, allowing you to use multiple numbers on the same device. Check out list here for devices that can simultaneously operate multiple eSIMs
📝 Do you have physical SIM cards for extra devices?
No, we do not offer physical SIM cards for devices.
🌍 What countries do we cover?
Telgea provides coverage in multiple countries across Europe, North America, and beyond. Check our coverage map for the latest updates.
We are always looking to add more local connectivity, in the meantime, our existing plans provide international connectivity in 75 countries.
🎥 Can I stream on my phone in every country?
Yes, you can stream without restrictions. However, when you reach the plan inclusions of 50GB of high speed data, your rate limit will be reduced.
👥 Can we have multiple admins/teams?
Yes! Telgea allows you to set up multiple admins and teams within your company’s account, enabling better management and control over mobile plans.
💳 Payments – Invoicing, Credit Card, Country-Specific Options?
Telgea supports multiple payment options, including invoicing and credit card payments. We currently operate with EUR and USD depending on where you register your account.