📱 The Telgea App

Logging in
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Getting started is easy — simply log in to the Telgea app using your work email address.

Before you log in for the first time, make sure your company’s IT admin has created your Telgea profile.

If your profile hasn’t been set up yet, the app won’t recognize your email address and you won’t receive the one-time password (OTP) needed to log in.

No OTP showing up?

No worries — just reach out to your IT admin and they’ll help get you set up.

Installing Your Business eSIM
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Requested a number transfer (port-in)?

On your transfer date, simply:

Once installed, make sure to select your new Telgea eSIM as the default for:

You can do this in your phone’s settings.

And that’s it — your new mobile plan is ready to go 🎉

Installing Your Travel eSIM
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Heading abroad?

Your Travel eSIM keeps you connected with roaming data outside your home zone.

To install it:

After installation:

Important

To avoid unexpected roaming charges:

Having Issues with Your eSIM?
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The app allows you to reinstall your eSIM if something isn’t working correctly.

However, before doing this, there are a couple of things worth knowing:

Because of this, we recommend contacting support before reinstalling.

If the issue is network-related, reinstalling the eSIM usually won’t solve it — but our support team will gladly help troubleshoot the issue with you. Simply tap the “contact support” button in the app to reach out.