Step 1: Get your ICCID number from us
Please reach out to our support team — we will provide you with the ICCID number of your correct travel eSIM. You’ll use this number to check against what is on your phone.
Step 2: Activate one of your travel eSIMs
If you see more than one travel eSIM on your phone, start by activating one of them.
On iPhone (Android instructions further down on the page):
Go to your phone’s settings
Open Settings → General → About
Scroll down until you see the section for activated eSIMs
Find and compare the ICCID number
Under each activated eSIM, you will see a number called ICCID
Compare the number shown on your phone with the ICCID number we provided you
Confirm and clean up
If the ICCID matches, this means the currently activated eSIM is the correct one → Keep it
The other (non-activated) travel eSIM can now be deleted:
Go to Settings → Cellular
Select the extra eSIM
Tap Delete eSIM
On Android:
Go to your phone’s settings
Open Settings → About phone (or sometimes About device)
Select SIM status or eSIM status (wording may vary slightly depending on your device)
You will see a list of your eSIMs and their details
Find and compare the ICCID number
Look for the number called ICCID under the active eSIM
Compare the number shown on your phone with the ICCID number we provided you
Confirm and clean up
If the ICCID matches, this means the currently activated eSIM is the correct one → Keep it
The other (non-activated) travel eSIM can now be deleted:
Go to Settings → Network & Internet (sometimes called Connections)
Select SIMs or eSIMs
Tap on the extra eSIM
Select Remove or Delete