Need more data while you're traveling or close to using up your plan? Telgea makes it simple to request a 1GB or 5GB travel data top-up, available directly through our self-service page. This guide walks you through the process as an end user and explains how admins can approve the request.
For End Users: Requesting a Top-Up
You can request a top-up for your Travel/Data SIM in your Home Zone (see eligibility below).
Requirements
Your number must already be part of your company’s Telgea account.
You can only schedule activation up to 2 years into the future.
This top-up applies only to your Travel/Data SIM, not any other SIM type.
🪜 Step-by-Step Instructions
Go to: https://www.telgea.com/top-up on your mobile device and enter your mobile number associated with your Telgea mobile plan.
Receive a one-time confirmation code via SMS and enter it to verify your identity.
Choose your top-up:
1GB Home Zone Travel Data5GB Home Zone Travel Data
Select an activation date:
You may schedule activation up to 2 months in advance.
Submit your request.
📬 What Happens Next?
You’ll receive an email letting you know your top-up request is being processed.
Once your admin approves or rejects your request, you’ll get a confirmation email.
For Admins: Managing Top-Up Requests
When a user submits a top-up request, you'll be notified via the “Actions” section in the admin panel.
How to Approve or Reject a Top-Up
In your Administrator Mobile Plan Portal >
Actions
Locate the pending top-up request.
Click Manage Plan next to the user’s request.
Review the request:
Requested number
Data amount
Activation date
Choose to Accept or Reject the top-up.
🧠 FAQs
Q: What is the “Home Zone”?
A: The Home Zone refers to the travel region associated with your Travel/Data SIM plan. Top-ups apply only to data usage within this zone. More information about Telgea Home Zone countries can be found here.
Q: I entered my number but got an error. Why?
A: Your number must already be part of your company’s Telgea account. If not, please reach out to your admin to confirm your number is registered.