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Telgea's Voice/Text/Data plans typically come with 5G connectivity. If you have a "Device Plan" that is data only, it may be limited to 4G.

If your 5G-enabled plan is only making a 4G connection, the troubleshooting steps are as follows:

1. iPhone: Go to Settings &gt; Cellular &gt; Cellular Data Options or Settings &gt; Mobile Data &gt; Mobile Data Options
2. Android: Go to Settings &gt; Connections &gt; Mobile Networks &gt; Network Mode

Try turning Airplane Mode on and off on your phone, to allow it to reset it's connection to the network.

In some cases, a full restart of your phone may be necessary.

If there is still no 5G connectivity, please reset your network settings

1. iPhone: Go to Settings &gt; General &gt; Transfer or Reset [Device] &gt; Reset &gt; Reset Network Settings
2. Android: Settings &gt; System &gt; (Advanced) &gt; Reset options &gt; Reset network settings

If all else fails, please contact support and inform them of what device you have, to receive the network settings to be manually entered and instructions on how to do so.

1. Ensure 5G is enabled on your phone
 1. iPhone: Go to Settings &gt; Cellular &gt; Cellular Data Options or Settings &gt; Mobile Data &gt; Mobile Data Options
 2. Android: Go to Settings &gt; Connections &gt; Mobile Networks &gt; Network Mode
2. Try turning Airplane Mode on and off on your phone, to allow it to reset it's connection to the network.
3. In some cases, a full restart of your phone may be necessary.
4. If there is still no 5G connectivity, please reset your network settings
 1. iPhone: Go to Settings &gt; General &gt; Transfer or Reset [Device] &gt; Reset &gt; Reset Network Settings
 2. Android: Settings &gt; System &gt; (Advanced) &gt; Reset options &gt; Reset network settings
5. If all else fails, please contact support and inform them of what device you have, to receive the network settings to be manually entered and instructions on how to do so.