If you're facing issues with your eSIM installation or need a new QR code, follow these steps to resolve it:
1. Reinstall the eSIM
If the installation fails, try reinstalling using the original QR code.
Note: If you see an error saying "SIM already used," you’ll need a new QR code.
2. Check Your Internet Connection
A weak internet connection is a common cause for eSIM installation failure.
Before trying again, ensure you have a stable connection. Try loading a webpage on your phone—it should load within 2 seconds.
3. Request a New QR Code
If you can’t use the original QR code or it’s lost, contact us for a new one.
To request a new QR code, reach out to Telgea via:
Chat for immediate assistance.
Email: [email protected].
Once we receive your request, we’ll resend the QR code to your registered email.
4. Final Tip
If your eSIM installation still fails despite the steps above, don’t hesitate to contact us. A support agent can guide you through the process and ensure you get the correct eSIM details.