If an eSim installation fails, try reinstalling it. If you see an error saying the SIM has already been used, you’ll need a new QR code.

eSim installations often fail due to a weak internet connection. Before trying again, make sure you have a strong connection by loading a webpage on your phone. It should load within 2 seconds.

For eSim resets, contact Telgea via chat or email at [email protected].