If you’re abroad and have no service or a poor connection in your area, restarting the device forces a fresh connection, however, if that does not work - manually selecting a different network can often resolve the issue.
📱 iPhone
☐ Settings → Cellular / Mobile Service → Tap your Telgea eSIM → Network Selection
☐ Turn AutomaticOff
☐ Select a local network from the list
☐ Wait up to 2 minutes for the connection to establish
☐ If it doesn’t work, try another available network
☐ If none of the networks provide a connection, Please reach out to Telgea support via the Telgea app.
🤖 Android
☐ Settings → Mobile Network / SIM & Mobile Network / Connections
☐ Tap Network Operators or Network Selection
☐ Turn Automatically Select NetworkOff
☐ Select a local network from the list
☐ Wait up to 2 minutes for the connection to establish
☐ If it doesn’t work, try another available network
☐ If none of the networks provide a connection, Please reach out to Telgea support via the Telgea app.