What You’ll Need
To ensure your port request goes through smoothly, have the following details ready:
If the current plan is prepaid:
ICCID of the current SIM card (can be found in your phone settings or requested from your current carrier)
If the current plan is postpaid:
DNI/ NIF/CIF of owner of number (whether business or private person)
How it Works
Submit the Request in the Telgea Portal:
Head to the green plus button in the upper right corner of the Telgea portal
Select “Numbers”
Select “Transfer numbers”
Select “Multiple numbers”
Download the Excel template and fill in the details for each user in the file.
Save the .xlsx file and upload it
Submit the request
Quick Tips for Success
Check Your ICCID or DNI/CIF/NIF carefully.
Confirm SIM Type: Make sure you know if the SIM is prepaid or postpaid
Double-Check Details: Ensure all information matches your current provider’s records to avoid delays or rejection. For Spanish port-ins, we will only know of a rejection at the day of the transfer.