Telgea allows for flexible and convenient options for activating eSIMs provided through porting or installation emails.
Overview of eSIM Installation Timing
Specific Time for Porting: If your eSIM involves a ported telephone number, you must wait until the porting is complete to perform the installation. For example, if the porting is scheduled to be completed at 13:00, you can only install the eSIM number after 13:00. Always confirm the timing for porting completion before proceeding with installation.
Installation Emails Validity: If you received installation emails for your eSIMs, these can be used at a later date. There is no urgency to perform the installation immediately as the email kits remain valid until you are ready to complete the setup. This flexibility ensures that you can install your eSIM at a more convenient time.
Telgea Support Availability
Telgea provides extensive support resources to help you through the eSIM activation process:
Customer Support Hours: Support staff are available daily to provide step-by-step guidance for eSIM setup. This service is specially designed to assist those who may encounter difficulties during installation.
Contact During Installation: If you encounter any issues while using the installation emails or during port-based activation, you can reach out to Telgea support for assistance.