Step-by-Step: Requesting a Top-Up
1. Visit the Top-Up Portal
Go to telgea.com/topup in your phones browser.
Input your Telgea mobile number, including the country prefix (e.g., +45 for Denmark or +33 for France).
2. Verify with SMS Code
You’ll receive a 6-digit verification code via SMS. Enter the code on the screen to continue.
3. Choose Your Top-Up
Once verified, you’ll see available top-up options:
Home Zone (75 Countries)
Choose between Data or Minutes bundles.
Pick the amount that suits your needs.
International Top-Ups
Select the destination country where you want to use the data.
Choose the data amount and activation date.
4. Submit Request
After making your selection:
Review your request, including the activation date and price.
Click "Request Top Up" to send your request to your company administrator.
✅ What Happens Next?
Request Confirmation
Once submitted, you’ll be redirected to a confirmation screen.
Admin Review
Your request is sent to your IT/admin team for approval.
Notifications
You’ll be kept informed via email and SMS:
When your request is approved or rejected
When the top-up becomes active
📝 FAQs
What if my request is rejected?
What if my request is rejected?
You’ll receive an SMS and email explaining the reason. You can then submit a new request if needed.
Can I cancel a submitted request?
Can I cancel a submitted request?
No, but if your request hasn’t been processed yet, reach out to your IT administrator directly.
When will my top-up be active?
When will my top-up be active?
Top-ups are activated on the date you selected during the request process, after approval.