Why Do I Need to Contact Telgea?
While transferring out your number is similar to the process of bringing it into Telgea, the exact steps may vary depending on the region your number is assigned to. To ensure the transfer happens smoothly and without delays, we require all requests to come directly from a Company Admin.
For the avoidance of doubt, do not terminate a users number from the Mobile Plan Portal unless their subscription is active and functional at their new provider. Doing so will potentially lose the users number and we may not be able to get it back.
If you have terminated a users number by accident, you need to contact and speak to human support as soon as possible.
What Information Should Be Provided?
To initiate the transfer out, your Company Admin should contact Telgea with the following details:
Phone number(s) to be transferred (including country code)
User’s name associated with each number
Reason for the transfer (optional, but helpful)
Preferred transfer date
Whether the transfer has already been initiated with a new carrier