IMPORTANT: you need to be connected to a stable wifi before you start!
Once you have received the e-mail from Telgea with your QR code follow the process in the below:
Open the email on the phone you wish to install the eSim on.
Long- press the QR code until a pop-up appears.
Select "Add eSim".
Follow the process on the phone.
Add the new number as "business" if it's a telephone number. Add it as "travel" if it's a data roaming sim.
Enable "Allow Mobile Data Switching". This is needed to ensure you automatically have data when traveling.
If long pressing the QR code does not work, you can open the QR code on another device and scan it with your iPhones camera. Long press only works on iPhones!
FAQ: Common eSIM Installation Issues
Q1: The long press option isn't appearing. What should I do?
A1: Ensure you're pressing and holding the QR code firmly. If the option still doesn't appear, try updating your iPhone to the latest iOS version or restart your device and try again.
Q2: My eSIM isn’t activating after I installed it. What could be wrong?
A2: Make sure you have a stable internet connection during the installation. Check that your carrier supports eSIM on your iPhone model. If issues persist, restart your iPhone or contact your IT department for assistance.
Q3: Can I use both my physical SIM and eSIM at the same time?
A3: Yes, you can use both, but some carriers may impose restrictions on certain features. Check with your carrier if you face any limitations.
Q4: I accidentally deleted the email with the QR code. What should I do?
A4: Contact your IT department or carrier to resend the email with the QR code.