If you encounter issues while trying to install your eSIM, don’t worry! Here’s what you can do:
Check Your Internet Connection: Ensure that you are connected to a working wifi and have a stable internet connection during the installation process. A poor connection will cause the installation to fail.
Unsure if your connection is stable? Try load a random website. It should load in less than 2 seconds.
Restart Your Device: Sometimes, a simple restart can resolve the issue. Turn your device off and on again, and try the installation process once more.
Follow Installation Instructions Carefully: Make sure you’re following the installation steps as provided. Double-check the process to ensure nothing was missed.
Contact Us for Support: If the installation still fails, we’re here to help! You can reach out to us in the chat for immediate assistance, or send an email to [email protected]. Our support team will guide you through the troubleshooting process to get your eSIM up and running.
We’re committed to making your experience as smooth as possible. Don’t hesitate to reach out if you need assistance!