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📂 Troubleshooting CSV Upload Issues for Multiple Number Porting
📂 Troubleshooting CSV Upload Issues for Multiple Number Porting

If you're experiencing issues when uploading a CSV file for multiple number porting, follow these steps to resolve common problems.

Updated over 2 weeks ago

CSV File Requirements

Your file must meet the following criteria:

  • File format: The file must be a CSV (Comma-Separated Values) file. Excel (.xlsx) files or CSVs using semicolons (;) are not supported.

  • Column separation: Use only commas (",") to separate values.

  • Template usage: Download and use the provided template to ensure correct formatting.

  • Phone number format:

    • Do not include the country code (e.g: +33612345678 → 612345678).

    • Do not include the leading zero if present (e.g. 07123456789 → 7123456789)

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