Make sure you are free to move your number
Binding contract: If you are still within a fixed-term contract with your current provider, porting will usually be rejected.
Outstanding balance: Some providers require you to settle your account before they approve a porting request.
Rolling contract: If your contract has already rolled over or expired, you should be free to port your number.
If you’re unsure about your status, contact your current provider to confirm whether your number is eligible for porting.
2. Double-Check Your Porting / Authorization Code
Most porting rejections happen because the porting code is entered incorrectly. This code is unique to your number and provided by your current carrier.
Always request the code directly from your provider.
Make sure you copy it exactly as given (including any letters, numbers, or hyphens).
If the code has an expiration date, start your porting process before it expires.
4. Porting in Different Countries
Each country has its own rules and formats for porting codes. Here’s how it works in the countries where we currently support porting:
Sweden: Porting requires your personal number (personnummer) and subscription details. Your current provider confirms identity through BankID or contract details.
Denmark: You need your CPR number. Your current provider may also give you a PIN or agreement reference.
USA: You’ll need your account number and PIN from your current provider. Make sure your billing address matches exactly what’s on file.
UK: Request a PAC (Porting Authorization Code) from your current provider. The PAC is valid for 30 days.
Germany: You need your Opt-In (activation for porting) and your customer number from your current provider. Contact them in advance to enable porting.
France: Request your RIO code (Relevé d’Identité Opérateur) by calling 3179 from the number you want to port. The code is valid for 40 days.