Our Billing Philosophy
We believe in simplicity and transparency when it comes to billing:
Billing occurs once a month, on the 1st of each month.
You are billed in advance for the upcoming month, based on the active plans you have.
Any add-ons or additional usage added during the month will be billed retrospectively on the next invoice.
We do our best to ensure everything is clearly itemized and easy to understand.
Accessing Billing
Navigate to the bottom left corner of your Telgea dashboard.
Click your name and then Billing information.
In the Billing section, you can:
View your latest payment and transaction history.
See your estimated next payment.
Review details of all active plans and top-ups.
Reviewing Active Plans and Top-ups
Within the Active Plans and Top-ups area:
You can drill down into individual plans or top-ups.
Access detailed information relevant to your services.
Adding a Payment Method
To add a new payment method:
Click Add Payment Method.
Enter the following details:
Payment method details (card or bank information).
Name for the payment method.
Teams that should be assigned to this payment method.
Any relevant Tax IDs.
Managing Your Primary Payment Method
After adding a payment method:
You will set a primary method.
This method will automatically cover:
All assigned teams.
Any unassigned teams.
Any plans that are not linked to a specific team.
Invoicing and Payment Defaults
Customers with more than 25 active plans are eligible for invoicing. These are available upon request by contacting our support team or with your onboarding manager.
For all other customers, the credit card added during sign-up will be charged by default for ongoing payments.
Currencies and Taxation
Customers are billed in either Euros or US Dollars.
If your business is based in the United States, your account will be billed in USD. All other customers are billed in EUR.
It is not possible to split billing across multiple currencies for a single account.
All applicable taxes will be clearly listed and added to your invoice.