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🌍International Calling and Roaming

Learn how we manage international pricing and roaming to meet your business needs.

Updated over a week ago

International Calling & SMS. Overview

  • You get 1000 minutes for calls to the US, UK, and EU.

  • Once this limit is reached, you will need to purchase the relevant add-on to ensure continued coverage.

  • Currently, it's not possible to make an international call if a number is based in France.


International Calls

Calling from Your Home Country

  • Telgea’s plans have competitive inclusions for international calls made while in your home country.

  • Minutes allocated in your plan are equivalent to a credit limit. For example, 1000 minutes is equivalent to an amount of credit.

Calling While Roaming

  • International roaming is supported with our "roam like home" inclusions and is included as part of the 1000 minutes in your plan.

  • Telgea offers additional roaming packages that can be pre-purchased to ensure predictable costs while traveling.


Managing Usage and Costs

Credit Limits

  • To prevent bill shock, Telgea sets a default credit limit of €200 per user when you have exceeded your 1000 minutes.

  • Once this limit is reached, outgoing international calls or roaming may be restricted unless additional credit is added through purchasing an add-on.

  • Customers can pre-purchase additional packages to extend usage.

Pre-Purchased Packages

  • Packages are available in various increments, tailored to business needs, ensuring uninterrupted communication.


Risk Management and Customer Protection

  • Bill Shock Mitigation: Telgea’s credit limit policy ensures users are notified before exceeding their thresholds. Additional credits or packages can be purchased to continue usage.

  • Transparency: Account administrators can monitor team member usage in the Mobile Plan Portal.


📚 Learn more about international data and calling:

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